Exchange Only Policy
**Exchange Only Policy:**
We want you to be satisfied with your purchase, but we understand that sometimes items may need to be exchanged. Therefore, we offer an exchange-only policy for all purchases made through our website. Here are the details:
1. **Eligibility for Exchange:**
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Exchanges are only available for items of equal or lesser value.
- Exchanges must be initiated within 5 days of the original purchase date.
2. **How to Initiate an Exchange:**
- Contact our customer service team at our Instagram page @empirejewelersofficial or email us at empire.jewelers@usa.com to initiate the exchange process.
- Provide your order number and details of the item you wish to exchange.
3. **Exchange Procedure:**
- Once your exchange request is approved, we will provide you with instructions on how to return the item(s).
- You will be responsible for shipping the item(s) back to us, unless the exchange is due to an error on our part.
- Upon receiving the returned item(s), we will process the exchange and ship the new item(s) to you.
4. **Exceptions:**
- Personalized or customized items cannot be exchanged unless they are defective or damaged upon receipt.
- Final sale items are not eligible for exchange.
5. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement.
6. **Cancellation Policy:**
- Orders cannot be canceled once they have been placed. If you wish to make changes to your order, please contact us as soon as possible.
7. **Refunds:**
- We do not offer refunds, only exchanges.
8. **Additional Terms:**
- We reserve the right to refuse any exchange that does not meet our exchange policy criteria.
- By making a purchase on our website, you agree to abide by our exchange policy.
Please review this policy carefully before making a purchase. If you have any questions or concerns, don't hesitate to contact our customer service team for assistance.
